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Purchase protection you need, peace of mind you deserve

Keeping your financial information secure is absolutely essential when buying online. Whether its ecommerce, sending money or buying with debit and credit cards online, trust PayPal's Purchase Protection program to help keep your financial information secure for your PayPal purchases.


Account Protection

If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account.

Responsive Support

We're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to spoof@paypal.com so we can investigate.

You're Protected If:

1. You were charged for something you didn't purchase.

This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.

2. Your order never arrives.

All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead.

3. Your order arrives, but it's significantly different than it was described.

There are a variety of scenarios that meet this condition, for instance:

  • You received a completely different item. 
    Example: You purchased a book, but received a DVD.
  • The item is missing parts or features, and this was not disclosed. 
    Example: The listing said batteries included, but they weren't.
  • You purchased a specific quantity of an item, but received the wrong amount. 
    Example: You purchased five pairs of fuzzy dice and only received four.
  • The item was damaged en route to its destination. 
    Example: You bought a beautiful antique lamp, and it arrived in pieces.
  • You received a counterfeit version of the item.
    Example: You purchased a Rolex, but received a Faux-Lex.

Refunds

If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.