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Cancellation & Returns

  • 2.1 If You wish to cancel Your Order: Before despatch You must notify Us as soon as possible by emailing, please quote Your Order number in all correspondence. If Goods have already been despatched: 

You must return them within 7 working days of receipt to;

Smart House
13 Manse Court 
IP24 2LE
Thetford, Norfolk

  • 2.2 If You wish to return Goods for any reason You must notify us by the methods in condition 2.1 stating the reason.

  • 2.3 There is no re-stocking fee on all products returned unless faulty or damaged.

  • 2.4 Your Statutory Rights are not affected.

  • 2.5 Once your goods have been returned and inspected your money will be re-funded.

Planning Your Job

 We cannot accept any liability for any costs incurred due to damages, defects, faults or issues with goods in transit.